Monad Ticketing Forum

Refunding Orders With More Than One Payment Type


#1

Hi All

We now have better documentation describing the process of refunding an order which was paid for using 2 or more different payment types:

The most common occurrence of this kind of thing would be when people have a gift voucher which they want to use but is worth less than the total value of the order, so they then pay the rest on card, cash, etc.

It often causes trouble when it comes to refunding these types of orders, hence the write-up.


#2

Also, in the next version, if you try to refund against a payment an amount greater than that payment, it will warn you, and if you check the box to proceed, the refund amount will be reduced to the payment amount and the “cancellation fee” created automatically.


#3

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