Monad Ticketing Forum

Anderson Zaks Authorisation Issues

Anderson Zaks say (in an email at 18:31):

We are currently experiencing problems with authorisation.

We are looking into this as a priority and will update you shortly.

Update at 19:09:

We still appear to have intermittent connection problems. We are continuing to look into the issue and will update you again as soon as we can.

Update at 9:36:

Dear customer,

As you may be aware, our customers suffered authorisation issues from 17:50 onwards yesterday, 07/11/2019.

Our hosting providers start looking into this and found that our primary and standby system were affected. As soon as we knew that it was a connection issue to our Ash site we switched to our DR site after which customers would have started authorising again.

The issue with the primary was fixed at 19:06 when we switched back to the primary servers. Our authorisation service is now running normally on our primary servers.

We will send you a report on the what caused the issue once we have received it from our hosting provider.

We are very sorry for the inconvenience caused.

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