Monad Ticketing Forum

Anderson Zaks issue


#1

Just received a communication from AZ stating that they are having trouble authorizing payments from Visas:

“We are aware that some of our customers are experiencing difficulty with authorisations.
Visa have notified us of an technical issue on their platform which is causing some authorisations to fail. This issue is impacting all Acquirers.
Our log files confirm that this is only affecting Visa cards – MC and Amex seem to be OK.”

Hopefully it will be resolved soon.

In the meantime If you are one of our customers who uses Anderson Zaks and want to keep an eye on the extent to which this is affecting you, Id recommend doing so using the ‘Chart Card Payment Failures Day View’ Financial report, using the PaymentTypeIds:

RedCardHtml , RedCardCP

When we next hear from AZ , il’l reply to this post with an update


#2

Looks like it’s everyone, not just Anderson Zaks:


#3

Anderson Zak’s reported this problem as having been resolved at around midday on Friday. If that changes, I’ll post on here.


#4

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